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Individual Rights Manager

DSR automation software built to scale

Automate the work behind data subject requests with a system built for privacy teams. TrustArc helps you intake requests, verify identity, route work to the right people, coordinate fulfillment across connected systems, and maintain a clear audit trail. The result is a more consistent way to manage individual rights requests as privacy obligations grow across jurisdictions.

TrustArc Individual Rights Manager dashboard showing automated data subject request workflows, request tracking, and DSR automation analytics for privacy compliance.

Automated DSR workflows

Data complexity and volume only grow, and your DSR solution needs to scale with it. TrustArc Individual Rights Manager gives privacy teams a repeatable, automated workflow to intake, verify, review, route, and close requests across web, mobile, and app experiences.

Built-in search makes fulfillment faster as data sprawls, while jurisdiction-based due date tracking and full activity history ensure every request is handled on time and fully auditable.

Scalable DSR software
Dynamic request intake Automated DSR processing Audit trail and DSR reporting

Receive and process data subject rights requests wherever your users are, web, mobile, or app. Logic-based intake templates automatically adapt to local regulations and browser language detection, so the right form reaches the right person without manual configuration. Easily build forms and create conditional logic across your forms.

Once a request comes in, TrustArc routes it to the right team member and creates tasks for the appropriate system owners, no manual triage needed. Built-in controls let you configure request handling by user type (customer, employee, partner) and jurisdiction, while connected ticketing workflows, notifications, automated due in dates, and task automation keep fulfillment moving without the manual follow-up. Easily fulfill DSRs with downstream systems with our 300+ no-code integration connectors.

Maintain a clear, defensible record of every request from submission to close. Identity verification, secure communications as well as activity, systems, and integration logs capture how each request was handled, while dashboard reporting surfaces status, aging, and completion trends across your DSR program. PII hashing provides an additional layer of protection for request data throughout the lifecycle.

TrustArc allows my company to seamlessly track and respond to consumer requests for different privacy laws. It also allows for user-friendly templates to be assembled to improve customer experience.

Andrew J., G2 Review

The ability to manage data subject requests in combination with data inventory and risk assessments is key.

Chris S., G2 Review

TrustArc provides hands-on customer support and frequently solicits feedback from its clients. I appreciate being able to reach someone quickly when I have a question.

Daniel J., G2 Review

TrustArc fills the role of the third party where data subjects can go to report any issues with our practices and also keeps us apprised of changes to regulations.

Mike J., G2 Review

    Faster responses, fewer risks

    With TrustArc Individual Rights Manager, what used to be a long, arduous, manual effort to respond to DSRs is a straightforward, automated process—no special expertise or training needed.

    What DSR Automation Handles
    Workflow area What DSR automation helps automate Why it matters

    Request Intake

    Branded intake forms across web, mobile, and app experiences, with logic-based fields, browser language detection, and configurable notices.

    Gives Data Subjects a clearer way to submit requests and gives your team cleaner inputs.

    Identity verification

    Email-based verification and integrated identity checks to confirm requester identity during intake.

    Ensures the requester is authorized before personal data is disclosed, modified, or deleted, reducing risk and supporting regulatory compliance.

    Routing and tasking

    Automatic task creation, task hierarchies, routing to the right privacy team member or system owner, and automatic notifications.

    Cuts handoff time and reduces the follow-up work that slows teams down.

    Timeline management

    Jurisdiction-based due dates, extensions, reminders, and status visibility.

    Helps teams stay on top of legal timelines across Jurisdictions.

    Fulfillment across systems

    Through 300+ integrations, teams can locate data, create tickets, and trigger downstream actions such as opt-out, delete, correct, or update workflows in connected systems.

    Moves the work closer to the systems where data actually lives.

    Logging and reporting

    Automatically logged requests, activity history, dashboards, and metrics such as aging and median completion time.

    Gives privacy teams the record they need for audits, appeals, and regulator questions.

    Data protection

    Full or partial anonymization rules, role-based access, and options to protect request data.

    Helps reduce unnecessary exposure of request-related personal data.

    DSR Automation FAQs

    • What are DSRs and DSARs?

      A data subject request, or DSR, is a request from an individual to exercise a privacy right concerning their personal data. Common examples include requests for access, correction or rectification, deletion or erasure, restriction, portability, or objection. Some laws also provide opt-out, limitation, appeal, or automated-decision rights.

      A data subject access request, or DSAR, is generally a specific type of DSR seeking access to personal data. Depending on the applicable law, an access response may also include information about how the data is processed. Terminology varies across jurisdictions, and these rights may be subject to conditions and exemptions.

    • What is DSR automation software, and how does it work?

      DSR automation software helps organizations manage privacy requests from intake through resolution. Depending on its configuration, it can centralize request intake, apply appropriate verification, assign tasks, monitor deadlines, coordinate communications, connect with business systems, and maintain an activity record. The level of automation depends on the request type, integrations, permissions, and organizational processes.

    • How long do you have to respond to a DSR?

      There is no single global deadline. Under the GDPR, organizations generally must respond without undue delay and within one month. Where necessary, the deadline may be extended by up to two further months, taking into account the complexity and number of requests. The individual must be notified within the first month and given the reasons for the extension.

      Under the CCPA, as amended by the CPRA, businesses generally must respond to verifiable requests to know (including access requests) delete, or correct within 45 calendar days. The period may be extended once by up to 45 additional calendar days when reasonably necessary, provided notice and an explanation are given. California sale or sharing opt-out requests follow separate rules and generally must be honored within 15 business days without requiring a verifiable consumer request.

    • What role does identity verification play in DSR fulfillment?

      Identity verification helps prevent unauthorized access to, alteration of, or deletion of personal data. The verification method should be proportionate to the sensitivity and risk of the request and should use only information reasonably necessary for verification.

      Depending on the circumstances, verification may involve existing-account authentication, email or phone confirmation, manual review, or a third-party identity-verification service. The same level of verification is not appropriate for every request. For example, California sale or sharing opt-out requests do not require a verifiable consumer request. An email confirmation may establish control of an email address but may not be sufficient for access to sensitive information.

    • Can DSR automation integrate with existing business systems?

      Many DSR solutions can integrate with business systems through native connectors, APIs, ticketing tools, task-management systems, data-discovery platforms, or consent systems. The amount of manual work removed depends on whether the solution can access the relevant systems of record, perform the required actions, handle permissions and errors, and maintain appropriate logs. Without those connections, a solution may centralize request intake while leaving fulfillment largely manual.

    • Why is DSR automation important, and how does it help privacy teams scale?

      DSR automation can help organizations standardize request handling, assign clear ownership, monitor deadlines, reduce manual errors, and improve visibility into request status. This allows privacy teams to handle higher volumes more consistently and with less reliance on email and spreadsheets.

    • What is TrustArc’s Individual Rights Manager solution?

      TrustArc’s Individual Rights Manager (IRM) is an integrated solution within the Privacy Studio designed to help privacy teams centralize intake, support identity verification, and coordinate the end-to-end fulfillment of data subject requests. It enables organizations to configure intake forms, assign system-specific tasks, track jurisdiction-based deadlines, and manage secure communications through automated workflows, email templates, and more than 300 no-code integrations or API connections to external applications.

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